Nominations for the 2012 ACOMM Awards are now open!

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The ACOMM Awards highlight the growth of the Australian communications industry. The spotlight will be on those leading the way in customer service, environmental responsibility, partnerships and innovation.

Key Dates
Award Nominations Open: Monday 19 March 2012
Award Nominations Close: Monday 30 April 2012
Shortlisted Finalists Announced: Tuesday 19 June 2012
ACOMMS Awards Dinner & Winners Announced: Thursday 26 July 2012

How to Nominate for the Awards

To nominate for the 2012 ACOMM Awards:
If you wish to use Dropbox to upload your completed nomination form and supporting documents, please register here or download the nomination forms below and return along with any supporting documents via email to h.bailey@commsalliance.com.au.

The ACOMM Awards up for nominations are:
» Innovation (large)
» Innovation (SME)
» Services to Industry - Professional Services
» Commitment to Customer Service (Consumer)
» Commitment to Customer Service (Business)
» Innovation in Content Delivery
» Partnerships for growth
» Environmental Responsibility Award
» Community Contribution
» Young Achiever
» Communications Ambassador

The ACOMM Awards Grid below provides a snapshot on the available awards up for nomination and their eligibility and criteria.

To download the PDF version, click here.

Award Short description Open to Eligibility Criteria Suggested Inclusions

Innovation (large) Offering innovative communications service or product to customers to drive industry growth Communication companies with over 200 employees in Australia New communications service or product (min. - 6months and max. 2 years prior to April 2012)
  • Describe the innovative product or service.
  • Demonstrate the uptake by customers of the service/product.
  • Explain how the product/service was introduced to the market.
  • Future plans and expectations of the offering, e.g.
    - contribution to market growth,
    - to increased competition; to
    - driving demand for broadband services,
  • What customer need does your new service/product fulfil?
  • What makes your offering innovative?
  • How does your offering differ from those of your competitors?
  • What is its contribution to the evolving Broadband environment?
  • What has been the customer take-up (and response) of the innovation so far?

  • Innovation (SME) Offering innovative communications service or product to customers to drive industry growth Communication companies with under 200 employees in Australia New communications service or product (min. - 6months and max. 2 years prior to April 2012)
  • Describe the innovative product or service.
  • Demonstrate the uptake by customers of the service/product.
  • Explain how the product/service was introduced.
  • Future plans and expectations of the offering
    - contribution to market growth,
    - to increased competition; to
    - driving demand for broadband services
  • What customer need does your new service/product fulfil?
  • What makes your offering innovative?
  • How does your offering differ from those of your competitors?
  • What is its contribution to the evolving broadband environment?
  • What has been the customer take-up (and response) of the innovation so far?

  • Services to Industry - Professional Services Long-term value towards industry development and/or industry co-operation Professional services organisations and government and regulatory agencies The company's professional service offering must have been provided within the last 12 months
  • Describe the initiative.
  • Demonstrate the benefit of the service to industry growth and development, ie
    - communications delivery
    - demand for convergent services
    - development of skills
    - fostering industry knowledge
    - increasing competition
  • What is the benefit of the service to industry growth and development
  • How do the services provided distinguish themselves from other contributions?
  • How will it contribute to a broadband/IP enabled environment

  • Commitment to Customer Service (Corporate Customers) Demonstrable commitment to consumer customer service improvement Communication companies The contribution for which the company is being recognised must have occurred since 1 January 2011
  • Describe the company's initiative for and/or commitment to customer service.
  • Describe how your customer service strategy helps your customers, eg customer empowerment, better informed.
  • Provide evidence of positive customer response.
  • Describe how the initiative contributes to issues for customer service in a Broadband/IP enabled environment.
  • What are the strategies used to promote customer service within the organisation?
  • What training and development programs exist within your organisation to drive the company's commitment to customer service?
  • What differentiates your company's commitment to customer service?
  • How has your commitment to customer service contributed to the customer's benefit?
  • How will it assist the customer in a Broadband/IP enabled environment
  • Strongly encourage you to provide customer tesitmonials

  • Commitment to Customer Service (Consumer Customers) Demonstrable commitment to consumer customer service improvement Communication companies The contribution for which the company is being recognised must have occurred since 1 January 2011
  • Describe the company's initiative for and/or commitment to customer service.
  • Describe how your customer service strategy helps your customers, eg customer empowerment, better informed.
  • Provide evidence of positive customer response.
  • Describe how the initiative contributes to issues for customer service in a Broadband/IP enabled environment.
  • What are the strategies used to promote customer service within the organisation?
  • What training and development programs exist within your organisation to drive the company's commitment to customer service?
  • What differentiates your company's commitment to customer service?
  • How has your commitment to customer service contributed to the customer's benefit?
  • How will it assist the customer in a Broadband/IP enabled environment.
  • Strongly encourage you to provide customer testimonials.

  • Innovation in Content Delivery Content and/or service that has demonstrably driven innovative content delivery and services Organisation which has delivered innovative content delivery and services The contribution for which the company is being recognised must have been in the market place for a minimum of 6 months and a maximum of 2 years prior to April 2012
  • Outline how the initiative benefits end-users.
  • Demonstrate how the content is driving uptake of content services.
  • Provide examples of why the content delivery and service is innovative.
  • How does the content and services offering differentiate itself from other offerings?
  • What does the future hold for this product?
  • Indication of uptake and attractiveness to the market.
  • Explanation or background of content or service

  • Partnerships for growth Partnership or alliance that has demonstrably driven the communications industry forward Organisation which has been part of a partnership or alliance with service providers (eg vendors, content providers) A partnership or alliance between separate entities (min. - 6 months and max. 2 years prior to April 2012)
  • Demonstrate the benefit of the partnership to either
    - communications delivery,
    - convergent services,
    - development of skills,
    - fostering industry knowledge,
    - increasing competition.
  • If applicable, comment on the expected impact of the contribution in future years
  • What do the entities which make up the partnership or alliance bring to the relationship?
  • Why was the partnership or alliance formed?
  • What are the future plans for the partnership?
  • How will the partnership contribute to a Broadband/IP environment

  • Environmental Responsibility Award Organisations undertaking initiatives to address corporate responsibility for sustainability and the environment, eg recycling programs, energy saving programs, carbon reduction strategies Companies Environment initiatives and/or projects undertaken by the company in Australia
  • Describe the initiative including if applicable how it exceeds any existing industry standards or benchmarks.
  • Explain how the initiative is integrated into your business planning and operations.
  • Explain the actual or likely impact/measure of success for the initiative - including external social/environmental impacts and internal impacts (eg shareholder value, reduced costs).
  • Please provide independent testimonials for the initiative
  • What tangible and quantifiable results help to demonstrate the success of the initiatives put in place now and in the future?
  • What are the future plans of the organisation to address the needs of the environment?
  • How has your initiative been integrated into your business planning and operations
  • Provide independent testimonials for the initiative

  • Community Contribution Recognises a company that has gone above and beyond to help a community in a time of need. Companies Community initiatives and/or projects undertaken by the company in Australia
  • Outline the ways in which the organisation has made a difference to a community. Provide examples and evidence of the outcome. What has the benefit been to the community?
  • What is the contribution the organisation has made to a community?
  • How has the community benefited from the contribution of this organisation?
  • Provide independent testimonials to support the nominations.

  • Young Achiever Outstanding young individuals who have made a significant difference to any area of the business they work for through innovation, creativity, outstanding effort, leadership. Individuals aged 35 and under employed in the communications industry. The individual may come from any part of the business or any discipline, for example sales, marketing, technical, or customer service. The individual's contribution must be current (within the last 12 months) and is expected to be ongoing
  • Outline the ways in which the individual has made a difference to the company they work for. Provide examples and evidence of their achievements. Demonstrate (with supporting testimonials) how the contribution of the individual has been for the benefit of the company they work for.
  • What is the contribution the individual has made to this company they work for?
  • How has the business benefitted from the contribution of this individual?
  • Why is this individual deserving of the Young Achiever Award?
  • What qualities does this individual have that helps them to make a contribution?
  • Third party testimonials must be provided in support of nominations.
  • Nominations must be endorsed/submitted by the individual's manager.

  • Communications Ambassador Outstanding Individuals who show strong leadership and made a significant and visible contribution to the Australian communications industry Individuals in leadership positions across the whole range of stakeholders in the industry, including but not limited to service providers, carriers, content providers, policy-makers, regulators. The individual's contribution must be current and is expected to be ongoing

    Note: previous winners of this Award should not apply
  • Outline the involvement the individual has had with the communications industry.
  • Provide examples of how the individual has shown leadership in carrying out their contribution.
  • Demonstrate (with supporting external testimonials) how the contribution of the individual has been for the benefit of all industry stakeholders
  • What is the contribution the individual has made to the industry?
  • Why is this individual deserving of the Ambassador Award?
  • What qualities does this individual have that helps them to make a contribution?
  • What sort of contribution are they likely to make in the future?
  • In keeping with the Vision and Mission of Communications Alliance, it is expected that nominations will highlight contributions for the development and growth of the industry, innovation, and the highest standards of business behaviour
  • Third party testimonials must be provided in support of nominations.
  • Please note that 2011 ACOMM Award winners are NOT eligible for a 2012 Award for the same product/service.
  • Please note that previous winners of the Communications Ambassador Award and the Young Achiever Award should not nominate.
  • Third party testimonials must accompany nominations for the Communications Ambassador and Young Achiever Awards.
  • Please provide independent testimonials for the Environmental Responsibility Award.
  • Submissions are invited from Australian organisations and individuals, which operate within the Australian communications sector irrespective of size or geographic location. Companies whose business activities cut across multiple economic sectors may apply for an Award and will be considered on the basis of their contribution to the communications sector.
  • Please note:

  • Fully owned subsidiaries of an Australian company are eligible provided that they operate in the market as a separate business with an identity that is distinct from that of its parent company.
  • Awards will be judged primarily on the basis of eligible performance and contribution within the Australian communication market. In the case of close competition, judges may consider performance and contribution outside of Australia as a secondary factor for certain of the Awards.
  • An Australian subsidiary of a company with a foreign head office will be eligible for an Award provided that it is an operational entity and not merely a representational office.