| Award |
Short description |
Open to |
Eligibility |
Criteria |
Suggested Inclusions |
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| Innovation (large) |
Offering innovative communications service or product to customers to drive industry growth |
Communication companies with over 200 employees in Australia |
New communications service or product (min. - 6months and max. 2 years prior to April 2012) |
Describe the innovative product or service.
Demonstrate the uptake by customers of the service/product.
Explain how the product/service was introduced to the market.
Future plans and expectations of the offering, e.g.
- contribution to market growth,
- to increased competition; to
- driving demand for broadband services,
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What customer need does your new service/product fulfil?
What makes your offering innovative?
How does your offering differ from those of your competitors?
What is its contribution to the evolving Broadband environment?
What has been the customer take-up (and response) of the innovation so far?
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| Innovation (SME) |
Offering innovative communications service or product to customers to drive industry growth |
Communication companies with under 200 employees in Australia |
New communications service or product (min. - 6months and max. 2 years prior to April 2012) |
Describe the innovative product or service.
Demonstrate the uptake by customers of the service/product.
Explain how the product/service was introduced.
Future plans and expectations of the offering
- contribution to market growth,
- to increased competition; to
- driving demand for broadband services
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What customer need does your new service/product fulfil?
What makes your offering innovative?
How does your offering differ from those of your competitors?
What is its contribution to the evolving broadband environment?
What has been the customer take-up (and response) of the innovation so far?
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| Services to Industry - Professional Services |
Long-term value towards industry development and/or industry co-operation |
Professional services organisations and government and regulatory agencies The company's professional service offering must have been provided within the last 12 months |
Describe the initiative.
Demonstrate the benefit of the service to industry growth and development, ie
- communications delivery
- demand for convergent services
- development of skills
- fostering industry knowledge
- increasing competition
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What is the benefit of the service to industry growth and development
How do the services provided distinguish themselves from other contributions?
How will it contribute to a broadband/IP enabled environment
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| Commitment to Customer Service (Corporate Customers) |
Demonstrable commitment to consumer customer service improvement |
Communication companies |
The contribution for which the company is being recognised must have occurred since 1 January 2011 |
Describe the company's initiative for and/or commitment to customer service.
Describe how your customer service strategy helps your customers, eg customer empowerment, better informed.
Provide evidence of positive customer response.
Describe how the initiative contributes to issues for customer service in a Broadband/IP enabled environment.
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What are the strategies used to promote customer service within the organisation?
What training and development programs exist within your organisation to drive the company's commitment to customer service?
What differentiates your company's commitment to customer service?
How has your commitment to customer service contributed to the customer's benefit?
How will it assist the customer in a Broadband/IP enabled environment
Strongly encourage you to provide customer tesitmonials
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| Commitment to Customer Service (Consumer Customers) |
Demonstrable commitment to consumer customer service improvement |
Communication companies |
The contribution for which the company is being recognised must have occurred since 1 January 2011 |
Describe the company's initiative for and/or commitment to customer service.
Describe how your customer service strategy helps your customers, eg customer empowerment, better informed.
Provide evidence of positive customer response.
Describe how the initiative contributes to issues for customer service in a Broadband/IP enabled environment.
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What are the strategies used to promote customer service within the organisation?
What training and development programs exist within your organisation to drive the company's commitment to customer service?
What differentiates your company's commitment to customer service?
How has your commitment to customer service contributed to the customer's benefit?
How will it assist the customer in a Broadband/IP enabled environment.
Strongly encourage you to provide customer testimonials.
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| Innovation in Content Delivery |
Content and/or service that has demonstrably driven innovative content delivery and services |
Organisation which has delivered innovative content delivery and services |
The contribution for which the company is being recognised must have been in the market place for a minimum of 6 months and a maximum of 2 years prior to April 2012 |
Outline how the initiative benefits end-users.
Demonstrate how the content is driving uptake of content services.
Provide examples of why the content delivery and service is innovative.
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How does the content and services offering differentiate itself from other offerings?
What does the future hold for this product?
Indication of uptake and attractiveness to the market.
Explanation or background of content or service
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| Partnerships for growth |
Partnership or alliance that has demonstrably driven the communications industry forward |
Organisation which has been part of a partnership or alliance with service providers (eg vendors, content providers) |
A partnership or alliance between separate entities (min. - 6 months and max. 2 years prior to April 2012) |
Demonstrate the benefit of the partnership to either
- communications delivery,
- convergent services,
- development of skills,
- fostering industry knowledge,
- increasing competition.
If applicable, comment on the expected impact of the contribution in future years
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What do the entities which make up the partnership or alliance bring to the relationship?
Why was the partnership or alliance formed?
What are the future plans for the partnership?
How will the partnership contribute to a Broadband/IP environment
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| Environmental Responsibility Award |
Organisations undertaking initiatives to address corporate responsibility for sustainability and the environment, eg recycling programs, energy saving programs, carbon reduction strategies |
Companies |
Environment initiatives and/or projects undertaken by the company in Australia |
Describe the initiative including if applicable how it exceeds any existing industry standards or benchmarks.
Explain how the initiative is integrated into your business planning and operations.
Explain the actual or likely impact/measure of success for the initiative - including external social/environmental impacts and internal impacts (eg shareholder value, reduced costs).
Please provide independent testimonials for the initiative
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What tangible and quantifiable results help to demonstrate the success of the initiatives put in place now and in the future?
What are the future plans of the organisation to address the needs of the environment?
How has your initiative been integrated into your business planning and operations
Provide independent testimonials for the initiative
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| Community Contribution |
Recognises a company that has gone above and beyond to help a community in a time of need. |
Companies |
Community initiatives and/or projects undertaken by the company in Australia |
Outline the ways in which the organisation has made a difference to a community. Provide examples and evidence of the outcome. What has the benefit been to the community?
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What is the contribution the organisation has made to a community?
How has the community benefited from the contribution of this organisation?
Provide independent testimonials to support the nominations.
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| Young Achiever |
Outstanding young individuals who have made a significant difference to any area of the business they work for through innovation, creativity, outstanding effort, leadership. |
Individuals aged 35 and under employed in the communications industry. The individual may come from any part of the business or any discipline, for example sales, marketing, technical, or customer service. |
The individual's contribution must be current (within the last 12 months) and is expected to be ongoing |
Outline the ways in which the individual has made a difference to the company they work for. Provide examples and evidence of their achievements. Demonstrate (with supporting testimonials) how the contribution of the individual has been for the benefit of the company they work for.
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What is the contribution the individual has made to this company they work for?
How has the business benefitted from the contribution of this individual?
Why is this individual deserving of the Young Achiever Award?
What qualities does this individual have that helps them to make a contribution?
Third party testimonials must be provided in support of nominations.
Nominations must be endorsed/submitted by the individual's manager.
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| Communications Ambassador |
Outstanding Individuals who show strong leadership and made a significant and visible contribution to the Australian communications industry |
Individuals in leadership positions across the whole range of stakeholders in the industry, including but not limited to service providers, carriers, content providers, policy-makers, regulators. |
The individual's contribution must be current and is expected to be ongoing
Note: previous winners of this Award should not apply |
Outline the involvement the individual has had with the communications industry.
Provide examples of how the individual has shown leadership in carrying out their contribution.
Demonstrate (with supporting external testimonials) how the contribution of the individual has been for the benefit of all industry stakeholders
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What is the contribution the individual has made to the industry?
Why is this individual deserving of the Ambassador Award?
What qualities does this individual have that helps them to make a contribution?
What sort of contribution are they likely to make in the future?
In keeping with the Vision and Mission of Communications Alliance, it is expected that nominations will highlight contributions for the development and growth of the industry, innovation, and the highest standards of business behaviour
Third party testimonials must be provided in support of nominations.
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